| Sample Inputs / Key-Word Triggers | CMA Fest Response |
| – Can’t access my tickets | For questions about passes or tickets not answered here in our FAQs, contact us via email at [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For International ticket inquiries call: 615-565-4650. For any other questions, call CMA Fest at 615-244-2840. For Riverside Retreat help, contact [email protected] |
| – Do you have a specific ADA gate? – ADA Accessibility | CMA Fest is an ADA accessible music festival!For a complete list of ADA entrances, accomodations, and information, head to our FAQ page at the link below and select “ADA ACCESSIBILITY”. |
| – I have a wheelchair, where can I park? – Handicap parking | CMA Fest offers 165 accessible parking spaces at Nissan Stadium located in parking lot A. CMA Fest accessible parking spaces are sold first come, first served, are valid from June 4–7, 2020 and can be purchased by calling the CMA Fest Box Office at 1-800-262-3378.Important: For accessible parking at CMA Fest in Lot A, you must display your CMA Fest-issued disability parking pass AND your government-issued disability placard or license plate. Both must be visible when entering the lot. All Nissan Stadium parking lots require a CMA Fest-issued parking pass – no exceptions.Click below to view the Nissan Stadium Parking Map, or to purchase a Nissan Stadium Parking Pass.Have more questions? Call the CMA Fest Box Office at 1-800-262-3378. |
| – Wheelchair accessible seating | All outdoor, daytime stages have ADA accessible entrances available.For more information on ADA Accessibility at CMA Fest, check out the “”ADA ACCESSIBILITY”” section of our FAQs in the CMA Connect App, or by clicking the link below. |
| – Need to purchase ADA tickets – Where can I find accessible tickets? | CMA Fest is an ADA accessible music festival! For more information on ADA Accessibility at CMA Fest, check out the “ADA ACCESSIBILITY” section of our FAQs in the CMA Connect App, or by clicking the link below. CMA Fest accessible parking spaces are sold first come, first served, are valid from June 6–9, 2024 and can be purchased by calling the CMA Fest Box Office at 1-800-262-3378. |
| – Is an age requirement to attend? | CMA Fest welcomes Country Music fans of ALL ages! In fact, babies and children under two years old can attend CMA Fest for free and without a pass or ticket. During the day, if you need a place to rest, we recommend Music City Center, where you can find a comfortable seat, get out of the sun and enjoy the relief of air conditioning! At night, in Nissan Stadium or Ascend Amphitheater, babies and children under two years of age must be seated on a parent’s or guardian’s lap. |
| – What time do you stop serving alcohol? – What is the acohol policy? | ALCOHOL POLICY: Patrons must be at least 21 years of age and provide a government-issued photo ID to purchase and consume alcohol at all CMA Fest locations. For patrons attending from countries outside of the United States, per the Tennessee Alcoholic Beverage Commission (TABC), a validly issued foreign government’s driver’s license or a validly issued foreign government’s passport is, for TABC purposes, considered a validly issued government identification for the person for whom it is issued and may be used for identification purposes in the purchase of alcoholic beverages within the State of Tennessee. |
| – Do you have tickets that come with free food? – Where can I find the all inclusive section? | To see what is included in each CMA Fest pass or ticket option, visit the link below. Food and beverages are available at multiple locations through CMA Fest. Prices for food & beverage sold at food trucks, Music City Center, Bridgestone Arena, Nissan Stadium and Ascend Amphitheater are determined by those venues. |
| – Peanut Free Day – Allergy Information | Check back closer to CMA Fest 2024 for more information. |
| – I need help with the app – The app isn’t working | We’re sorry for the issues you’re having with the CMA Connect App. To submit your feedback, send an email to [email protected] with as much detail as possible.There are also Information Booths available at CMA Fest with team members who can assist. Find these locations in the app map. |
| – Where can I meet the artists? – Schedule of artist appearances | Fan Fair X, located on Level 3 of Music City Center, is where you can truly live the Ultimate Country Music Fan Experience – all in the comfort of air conditioning. To learn more about admission, stages, meet & greet opportunities, activities and marketplace that is hosted in Fan Fair X inside Music City Center, visit the link below. |
| – I want to perform at the event | Thank you for your interest in performing at CMA Fest and helping to enrich music education programs across the country. Because of artists like you that donate your time and talent to perform at CMA Fest, the CMA Foundation has been able to continuously invest into music education. Artist submissions are closed for CMA Fest 2024. Check our website early next year to submit an application for CMA Fest 2025. |
| – Need cash – ATM machine | CMA Fest venues and vendors are cashless, so don’t forget to pack your credit/debit cards or set up Apple Pay/Google Pay on your phone. |
| – Will the artists sign autographs? | Fan Fair X, located on Level 3 of Music City Center, is where you can truly live the Ultimate Country Music Fan Experience – all in the comfort of air conditioning. To learn more about admission, stages, meet & greet opportunities, activities and marketplace that is hosted in Fan Fair X inside Music City Center, visit the link below. |
| – Can I bring my cooler for medication? Can I bring a cooler for baby products? | Coolers for baby products and medically necessary items are only permitted after proper inspection at designated ADA entrances of CMA Fest’s venues. For additional details, see the “ADA ACCESSIBILITY” section of our FAQs in the CMA Connect App or at the link below. |
| – Are there baby changing stations in the bathrooms in the ampitheater? | In Ascend Amphitheater, a nursing station is available in the medical room located to the right of the main entrance. Visit our FAQs below for more information about bringing babies and children under age 2 to CMA Fest. Select the “BABIES & CHILDREN UNDER AGE 2” section. |
| – Are there baby changing stations in the bathrooms in the arena? | In Nissan Stadium, all first aid locations are nursing stations and are located outside of Sections 118 & 119. There are also three Mother’s Lounges available to nursing mothers that are located behind Sections 101, 310 and 337. Additionally, the Mamava Suite is located on the concourse behind Section 119. Visit our FAQs below for more information about bringing babies and children under age 2 to CMA Fest. Select the “BABIES & CHILDREN UNDER AGE 2” section. |
| – What size bag can I bring into the stadium? – Bag Policy – Can I bring a backpack? | Check back closer to CMA Fest 2024 for more information. |
| – Is there a locker for my bag? – Where can I check in my bag, purse or luggage? | CMA Fest offers two storage locations at Nissan Stadium for nighttime shows June 6-9, 2024, from 4:00PM CT until one hour after the stadium shows end. For more information on bag storage, check out our FAQs in the CMA Connect App or at the link below. |
| – Can I bring in a banner? | Signs on poles or sticks are prohibited from CMA Fest. For more information on prohibited items, check out our FAQs in the CMA Connect App or at the link below. |
| – Can I bring my binoculars with me to the stadium? | Binoculars can be carried into the stadium, but please note, a binoculars case cannot be larger than 4.5″ x 6.5″ per the CMA Fest clear bag policy. For more information on prohibited items, check out our FAQs in the CMA Connect App or at the link below. |
| – Where do you sell water? | Official CMA Fest food and beverage vendors will sell water bottles throughout CMA Fest at outdoor daytime areas. For additional details on plastic bottles and canisters and free water refill locations, look at the “PLASTIC CONTAINERS/WATER BOTTLES/WATER STATIONS” section of the FAQs. |
| – Is there a bus line with service to the arena? | Public transportation is available with MTA. Click the link below for a complete MTA systems map. Access to daily and nightly CMA Fest shuttles is open to Four-Night pass holders & every stop is ADA accessible! Click the link below for more information about shuttles and getting around CMA Fest! |
| – Is there parking available for buses? | Nissan Stadium is the official parking partner of CMA Fest. Parking lots open at 9:00 AM each morning and allows each car one exit and re-entry before 4:00 PM. Cars, RVs and buses must be cleared from the Nissan Stadium parking lot each night two hours after the show ends; there is no overnight parking. |
| – Are cameras allowed? | Cameras with a detachable lens, camera attachments, tripods, monopods and selfie sticks are prohibited at CMA Fest. For more information on prohibited items, check out our FAQs in the CMA Connect App or at the link below. |
| – Do you offer closed captioning? | Check back closer to CMA Fest 2024 for more information. |
| – How can I access the club? Where is the club? | Check back closer to CMA Fest 2024 for more information. |
| CMA Awards, Awards, Hall of Fame, Hof, CMA Country Christmas, CMA Christmas, Christmas, Xmas, CMA Songwriters Series, Songwriters Series, Introducing Nashville, CMA Foundation | Keep up to date with all of CMA’s upcoming events and latest news by subscribing to our Country Connection email, visit the link below, or follow CMA on socials. |
| – Do you offer coat storage? | Check back closer to CMA Fest 2024 for more information. |
| – What can you do? | I’m the CMA Fest virtual assistant. I can answer questions of all sorts, including questions about passes/tickets, lineups, policies and any general questions you have. How can I help? |
| – What community programs are offered? | Guided by the generosity of the Country Music community, a portion of the proceeds from CMA Fest are used to drive the CMA Foundation’s commitment to improving and sustaining quality music education programs nationwide! Visit the CMA Foundation’s website to donate or learn more about their amazing work. |
| – Can I bring in my gun? | Firearms, knives, other weapons or dangerous devices of any kind are prohibited at CMA Fest. For more information on prohibited items, check out our FAQs in the CMA Connect App or at the link below. |
| – Can I bring a cooler into the stadium with me? | Check back closer to CMA Fest 2024 for more information. |
| -Facemask requirements, vaccine requirements, safety measures | At this time, there are no facemask or vaccine requirements. |
| – Curse words | To read more about CMA’s event policies, please click the button below. |
| – Can I bring my diaper bag? | Check back closer to CMA Fest 2024 for more information. |
| – Directions to the venue | To view an interactive map of the entire CMA Fest footprint, click on the “Maps” tab in the navigation bar of the CMA Connect App. For a more comprehensive guide on getting around the city of Nashville, click the link below. |
| – Where are the Drinking Fountains – Are there water fountains? | Official CMA Fest water vendors will sell water bottles throughout CMA Fest at outdoor daytime areas. To see additional details on plastic bottles, canisters, and free water refill locations, look at the “PLASTIC CONTAINERS/WATER BOTTLES/WATER STATIONS” section of the FAQs. |
| – Where is the closest elevator? | Check back closer to CMA Fest 2024 for more information. |
| Venue Information | Check back closer to CMA Fest 2024 for more information. |
| – Looking for a job – Employment opportunities | Thank you for your interest in working with CMA. The Country Music Association first turns to the college students who participate in our CMA EDU program to provide hands-on professional development during our events. If there are any open positions, they will be posted through the link below. Visit CMA EDU to learn more. |
| – How long will the event last? | CMA Fest spans four days beginning the morning of Thursday, June 6th and concluding the evening of Sunday, June 9th. It’s the Ultimate Country Music Fan Experience! |
| – Need to know about family bathrooms. | Visit our FAQs below for more information about bringing babies and children under age 2 to CMA Fest. Select the “BABIES & CHILDREN UNDER AGE 2” section. |
| – What is the conduct policy? | To read more about CMA’s event policies, please click the button below. |
| – Will I be patted down upon entering the venue? | All bags are subject to inspection. CMA Fest reserves the right to refuse admittance (without refund of admission) to ticket holders and attendees who refuse to allow inspection of their bags when entering each venue. CMA Fest offers storage locations- for additional details, look at the “STORAGE LOCATIONS” section of the FAQs. |
| – Where is First Aid? | CMA Fest makes every effort to create a safe environment at CMA Fest, including the provision of public and private security and medical staff. If you require assistance, seek out the First Aid locations listed below or any first responder (police, fire, EMT, etc). Daytime First Aid Locations: 1st Avenue South: To the right of the Riverfront Park entrance On Broadway at 3rd Avenue Bridgestone Arena Plaza Chevy Vibes Stage at Walk of Fame Park Ascend Park Fan Fair X (inside Music City Center): First Aid is located on Level 3 next to Exhibit Hall B Nighttime First Aid Locations: Nissan Stadium: Main Concourse (Northeast and Northwest corners across from sections 107 and 140) Ascend Amphitheater: First Aid is located on the west side of the venue near the concessions building. |
| – Need help forwarding my parking pass | Check back closer to CMA Fest 2024 for more information. |
| – Which activities are free? | All outdoor daytime stages are FREE and open to the public!To see what is included in each CMA Fest pass or ticket option, visit our Tickets page at the link below. |
| – What gate should I use? – I’m parked in Lot X. What is the best gate to enter? – What gate do I enter with a Suite Ticket? -Gate Times | Check back closer to CMA Fest 2024 for more information. |
| – Is there a bar? | Check back closer to CMA Fest 2024 for more information. |
| – Where can I get a beer? – What beers do you have? | Alcoholic beverages will be available at multiple locations throughout CMA Fest. To view an interactive map of the entire CMA Fest footprint, click on the “Maps” tab in the navigation bar of the CMA Connect App. |
| – Where can I get a drink? – Catch all for any specific drink items | A variety of beverages will be available for purchase at multiple locations throughout CMA Fest. There will also be several FREE water refill stations. Check back with me closer to the Festival for more information on beverages available at CMA Fest.To view an interactive map of the entire CMA Fest footprint, click on the “Maps” tab in the navigation bar of the CMA Connect App. |
| – File a Complaint – I’m frustrated | It sounds like you’d be best served talking to a member of our team. Please email us at [email protected] and we’ll get back to you soon. Please allow up to 48 hours Monday through Friday for a response via email. |
| – Food options – Where can I get food? | Food and beverages are available at multiple locations through CMA Fest, including food trucks located on Rep. John Lewis Way between Music City Center and the Country Music Hall of Fame and Museum. Prices for food & beverages sold at food trucks, Music City Center, Bridgestone Arena, Nissan Stadium and Ascend Amphitheater are determined by those venues. |
| – Purchase tickets – Buy ticket | A few pass or ticketing options are available for attendees, which can be discovered at the link below. All outdoor daytime stages are FREE and open to the public! |
| – Help with my tickets – My tickets aren’t showing up | For questions about passes or tickets not answered here in our FAQs, contact us via email at [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For International ticket inquiries call: 615-565-4650 For any other questions, call CMA Fest at 615-244-2840. |
| – Ticket / Tickets – General Ticket statements | CMA Fest 2024 will be held in downtown Nashville, Tennessee June 6-9, 2024. A few pass or ticketing options are available for attendees, for more information click below. All outdoor daytime stages are FREE and open to the public! Click “FAQs” below for more information about Box Office location, hours and more. |
| – What giveaway nights do you have? | Check back closer to CMA Fest 2024 for more information. |
| – Thank you – Bye | Happy to help! Come back if you have any more questions. |
| – Hello | Hi! How can I help you? |
| – General Group Information | Check back closer to CMA Fest 2024 for more information. |
| – Do you offer group tickets? | CMA Fest does not offer group pass or ticket purchasing options. Visit our website for more information about all pass and ticket options. You can also check out our FAQs in the CMA Connect App or on our website for details about box office locations, hours and more. For questions about passes or tickets not answered here in our FAQs, contact us via email at [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For International ticket inquiries call: 615-565-4650 For any other questions, call CMA Fest at 615-244-2840. Please be aware that Ticketmaster and Lyte are the only official and authorized ticketing partner of CMA Fest. Any passes or tickets purchased through any other outlet are not guaranteed by CMA Fest, the Country Music Association or Ticketmaster. |
| – guest services – Can I contact customer Services? | There are Information Booths available at CMA Fest with team members who can assist. Find these locations in the CMA Connect App by clicking on the “Maps” tab in the navigation, or by visiting the FAQ page of our website at the link below and clicking on the ‘INFORMATION BOOTHS’ tab. For questions about passes or tickets not answered here in our FAQs, contact us via email at [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For International ticket inquiries call: 615-565-4650 For any other questions, call CMA Fest at 615-244-2840. For all other questions visit our FAQ page at the link below or email us at [email protected]. |
| – Where can I view highlights? | You can watch full performances, highlights, and informative videos from last year’s CMA Fest on our website or on CMA’s official YouTube channel. To stay up to date with new CMA content you can subcribe to our YouTube channel! |
| – What is the historical lineup? | For more information on the history of CMA Fest and to see historical photos, click the link below! To see this year’s stage lineups and begin creating your own schedule, click on the “Lineup” tab in the navigation bar of the CMA Connect App. |
| -Can I bring an infant carrier? | Strollers and infant car seat carriers are permitted at outdoor, daytime areas and Fan Fair X in Music City Center. Strollers and infant car seat carriers are not permitted at Nissan Stadium or Ascend Amphitheater. |
| – What is the price of a child ticket? – How old does my child need to be for a ticket? – Do I need to pay for my child’s ticket? | Babies and children under two years of age can attend CMA Fest for free and without a pass or ticket! At night, in Nissan Stadium or Ascend Amphitheater, babies and children under two years of age must be seated on a parent’s or guardian’s lap. For more information about bringing your babies and children under age two to enjoy Country Music, including information about strollers, nursing stations & more, please visit our FAQs. |
| – Fan Fair X Tickets – Purchase Fan Fair X Tickets – Access Fan Fair X Tickets | Fan Fair X tickets will be available to purchase on Ticketmaster for single days or all four days of CMA Fest! More information coming soon! Don’t forget! Admission to Fan Fair X is included with the CMA Fest Four-Night Pass, so you don’t need to purchase Fan Fair X tickets separately! To gain entry, just show your ticket at the Fan Fair X entrance on Level 3 of Music City Center to be scanned. You can come and go as many times as you like. |
| – Riverside Retreat Tickets – Purchase Riverside Retreat Tickets – Access Riverside Retreat Tickets | Tickets for CMA Fest’s Riverside Retreat premium experience can be purchased by visiting the link below starting Tuesday, March 7, 2023. If you have questions or need help with your Riverside Retreat tickets, please email [email protected]. |
| – Do you have anything for those hard of hearing? | Should you require special assistance and/or services such as listening devices, wheelchairs, lifts or text telephones, please contact Music City Center at (615) 401-1400. For more info, please see the “ADA ACCESSIBILITY” section on the FAQ page by clicking below. |
| – Can I speak to a person? – Live agent | It sounds like you’d be best served talking to a member of our team. Please email us at [email protected] and we’ll get back to you soon. Please allow up to 48 hours Monday through Friday for a response via email. |
| – Where is section 1? | Check back closer to CMA Fest 2024 for more information. |
| – Lost and Found | If you find a lost item during the day, please take it to one of the Information Booths at CMA Fest. At the end of each day, all items will be brought to the Information Booth located inside the Music City Center by the main entrance. To report an item lost at Nissan Stadium, go to https://nissanstadium.com/contact/. To report an item lost at Ascend Amphitheater, please call the venue at 615-258-5944. |
| – Lost someone in my group – Lost my child | If you’ve lost a member of your group, immediately inform any first responder (police, fire, EMT, etc) at the festival. |
| – I lost my ticket – I can’t find my ticket | To reach the CMA Fest Box Office, email [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For questions about international orders, call: 615-565-4650. |
| – Do you have a mailing list? | We do! Get the latest CMA Fest news first by signing up to receive our CMA Country Connection emails. |
| – Media Partnerships | We look forward to the opportunity to partner with you! For press and media inquiries, please email [email protected]. Click below to learn more about official partnership opportunities. |
| – Can I bring in medicine? | Check back closer to CMA Fest 2024 for more information. |
| – App Information – Do you have an app? | Download the official CMA Connect App and turn on notifications to get the latest information about stage lineups, schedules, maps and more. Plus, you can shop official merch, listen to official playlists, and register for Fan Access for a chance to win a trip for two to CMA Fest next year in 2025! |
| – I can’t get the app to work and this chat isn’t helping! | We’re sorry for the issues you’re having with the CMA Connect App. To submit your feedback, send an email to [email protected] with as much detail as possible. There are also Information Booths available at CMA Fest with team members who can assist. Find these locations in the app map. |
| – I have a parking pass, but I can’t find it in the app. | Check back closer to CMA Fest 2024 for more information. |
| – What is the lineup | To see stage lineups and begin creating your own schedule, click on the “Lineup” tab in the navigation bar of the CMA Connect App. |
| – Out of Scope Questions – Returned when our system does not recognize the inquiry/question | It sounds like you’d be best served talking to a member of our team. Please email us at [email protected] and we’ll get back to you soon. Please allow up to 48 hours Monday through Friday for a response via email. |
| – Can I bring in a breast pump? | Check back closer to CMA Fest 2024 for more information. |
| – Where are nursing stations within the stadium? | Check back closer to CMA Fest 2024 for more information. |
| – Can I bring in a water bottle? | Some containers/bottles are permitted at CMA Fest. Stainless steel, glass canisters/containers of any kind or hydration packs are not allowed at any CMA Fest location. For more information on plastic bottles and canisters, check out the “PLASTIC CONTAINERS/WATER BOTTLES/WATER STATIONS” section of our FAQs in the CMA Connect App or at the link below. https://www.cmaworld.com/event-policies/ |
| – When was the stadium built? | The Ultimate Country Music Fan Experience™ began in 1972 as Fan Fair®, which drew 5,000 fans to Nashville’s Municipal Auditorium. Now in its 51st year, the legendary CMA Fest has become the city’s signature Country Music event that hosts tens of thousands of fans from all 50 states, Puerto Rico and 37 international countries. In 2019, CMA Fest featured more than 300 performances on 11 official stages – all to benefit music education. CMA Fest is filmed for an ABC Television Network special. This is the 16th consecutive year the event has been filmed for a network television special, a feat no other music festival has achieved. Since 2006, a portion of proceeds from CMA Fest has been given to music education initiatives supporting students K-12 across the U.S. through the CMA Foundation. It’s thanks to you, our fans, as well as event partners and the generosity of our artists donating their time that we’ve been able to give back to deserving educators and students. For photographs of CMA Fest through the years, click the link below. https://cmafest.com/history/ |
| – i need help with parking | Check back closer to CMA Fest 2024 for more information. |
| – What time do parking lots open? – Where is the parking lot? – Parking information – Transportation information | Parking passes for CMA Fest 2024 are not available for purchase at this time. Due to impending construction around Nissan Stadium, any parking options for the 2024 festival will be determined and offered at a later date. In the meantime, we encourage you to visit the below link to identify other parking options around downtown Nashville. |
| – I need help with my parking pass | Check back closer to CMA Fest 2024 for more information. |
| – Does my ticket include a parking pass? | Check back closer to CMA Fest 2024 for more information. |
| – How much is parking? | Check back closer to CMA Fest 2024 for more information. |
| – Do I need to print my parking pass? | Check back closer to CMA Fest 2024 for more information. |
| – I bought an extra parking pass, how can I get a refund? | Check back closer to CMA Fest 2024 for more information. |
| – Is there a shuttle from the parking lot? | Check back closer to CMA Fest 2024 for more information. |
| – I forgot my password | CMA Fan Access does not require a password, when logging in on the CMA Connect App simply select “Login”, enter your email address, and you will receive a verification code to that email. |
| – Are dogs allowed in the stadium? – Are cats allowed in the venue? | Pets are not permitted at Nissan Stadium. In accordance with the Americans with Disabilities Act (ADA), Nissan Stadium welcomes Service Animals assisting guests with disabilities. All other animals are prohibited. The ADA requires service animals to be under the handler’s control at all times. The service animal must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. |
| – Charge my phone – Phone is about to die | Check back closer to CMA Fest 2024 for more information. |
| – Must sees – Photo Spots – Take Photos | Many of CMA Fest’s attractions can be found in the offical CMA Connect App. For a comprehensive listing of Nashville attractions, visit the Nashville Convention & Visitors Corporation (NCVC) website at the link below. |
| – Where can I drop off my kid? | Check back closer to CMA Fest 2024 for more information. |
| – Payment accepted – Is cash accepted? – What forms of payment are accepted? – Is Apple Pay accepted? | Check back closer to CMA Fest 2024 for more information. |
| – Where can I buy a poncho? | Check back closer to CMA Fest 2024 for more information. |
| – How do I prepay for parking? | Check back closer to CMA Fest 2024 for more information. |
| – When will presale tickets become available? – Season ticket presales | For all CMA Fest passes and tickets information, go to one of the links below. |
| – Can I purchase a program? | For any information on CMA Fest please visit our website! |
| – What isn’t allowed in the stadium? – Carry-in Policy – Bag Policy – Allowed Bags – Prohibited Items – Medically-necessary Items | Check back closer to CMA Fest 2024 for more information. |
| – Any promotions coming up? | Check back closer to CMA Fest 2024 for more information. |
| – Is there public transportation? | Check back closer to CMA Fest 2024 for more information. |
| – How can I buy parking in advance? | Check back closer to CMA Fest 2024 for more information. |
| – Live Stream on Radio – How can I listen? | Check back closer to CMA Fest 2024 for more information. |
| – What are your policies for re-entry? – Can you leave and reenter? | Re-Entry is ALLOWED at the following locations: Fan Fair X (inside Music City Center) – during daytime operation hours (10:00AM CT – 5:00PM CT Thursday through Saturday; 10:00AM CT to 6:00PM CT on Sunday)Riverside Retreat (with wristband) All outdoor, daytime stages and areas as capacity allows. Re-Entry is NOT ALLOWED at the following locations: Nissan Stadium and Ascend Amphitheater |
| – I need a refund on tickets – I need money back for tickets | There are no refunds on CMA Fest passes or tickets. You can also check out our FAQs in the CMA Connect App or on our website for details about passes and tickets. For questions about passes or tickets not answered here in our FAQs, contact us via email at [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For International ticket inquiries call: 615-565-4650 For any other questions, call CMA Fest at 615-244-2840. Please be aware that Ticketmaster is the only official and authorized ticketing partner of CMA Fest. Any passes or tickets purchased through any other outlet are not guaranteed by CMA Fest, the Country Music Association or Ticketmaster. Ticketmaster LLC handles all transactions and payment collection for CMA Fest. If you choose to purchase passes or tickets from any other unauthorized ticketing agent on the secondary market, you risk purchasing counterfeit or invalid passes or tickets that will not allow access to official CMA Fest areas or venues. Box Offices are only able to assist patrons who purchase from Ticketmaster. Lost or stolen passes or tickets purchased through a third party will not be replaced by CMA. CMA cannot refund any third-party passes or tickets. |
| – Bathroom – Restroom | Check back closer to CMA Fest 2024 for more information. |
| – Riverfront | Check back closer to CMA Fest 2024 for more information. |
| – Can I see the schedule? | To see this year’s stage lineups and begin creating your own schedule, click on the “Lineup” tab in the navigation bar of the CMA Connect App. |
| – I need security – Emergency – Suspicious Activity | For security assistance, please select where you are currently located. |
| – Am I able to sell my parking pass? | Check back closer to CMA Fest 2024 for more information. |
| – Do you offer a shuttle? Where is shuttle pickup | Check back closer to CMA Fest 2024 for more information. |
| – Purchase a single day ticket | A few pass or ticketing options are available for attendees, for more information click below. All outdoor daytime stages are FREE and open to the public! |
| – Can I smoke in the stadium? | Check back closer to CMA Fest 2024 for more information. |
| – Social Media – Hashtags | Follow us on social media – we’d love to have you be part of our family! Facebook – https://www.facebook.com/cma Instagram – @cma Twitter – @countrymusic Snapchat – @cmasnaps YouTube – @countrymusic |
| – Where are the stages | Daytime stages are centrally located in downtown Nashville. Nighttime stages are located at Nissan Stadium and Ascend Amphitheater. Learn more about all CMA Fest stages by clicking below. |
| – Are there standing room tickets? | Check back closer to CMA Fest 2024 for more information. |
| – Store information – Store Locations – Store Hours | Multiple locations are open at CMA Fest to purchase the official merchandise when you’re in Nashville! Check back as we get closer to the festival for a list of merch locations. In the meantime, you can shop Official CMA Fest 2024 Merch in the CMA Connect App, or by clicking the link below. |
| – Do you allow strollers – Stoller storage | Check back closer to CMA Fest 2024 for more information. |
| – I would like to order food to the suite | I think you are looking for ordering food from a suite. I don’t have any information on that topic. If I misunderstood, please try rephrasing your question or reply with GUEST SERVICES for additional help. |
| – Suite information – I want to buy suite tickets | The suites at Nissan Stadium are exclusive for every event held at Nissan Stadium by the suite-holder of record. Sub-leases are available on an event-by-event basis. For additional information, contact Andy Bradshaw, Senior Director of Premium Sales & Hospitality for Nissan Stadium, at 615.565.4250. |
| – Account Help | As the only official and authorized ticketing partner of CMA Fest, Ticketmaster can assist you with your account and any CMA Fest purchases you’ve made. Please click “Ticket Help” below to get assistance directly from Ticketmaster to answer your question. To reach the CMA Fest Box Office, email [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For questions about international orders, call: 615-565-4650. Riverside Retreat is facilitated through Lyte Ticketing. For help, contact [email protected]. |
| – Ticket Account – My account | As the only official and authorized ticketing partner of CMA Fest, Ticketmaster can assist you with your account and any CMA Fest purchases you’ve made. Please click “”Ticket Help”” below to get assistance directly from Ticketmaster to answer your question. To reach the CMA Fest Box Office, email [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For questions about international orders, call: 615-565-4650. Riverside Retreat is facilitated through Lyte Ticketing. For help, contact [email protected]. |
| – Are there tickets available? | A few pass and ticketing options are available for attendees, which can be discovered at the link below. All outdoor daytime stages are FREE and open to the public! |
| – Help with purchasing on Stubhub – Are stubhub tickets allowed in? | Ticketmaster is the ONLY official and authorized ticketing partner of CMA Fest. Any passes or tickets purchased through any other outlet are not guaranteed by CMA Fest, the Country Music Association, Ticketmaster. Ticketmaster LLC handles all transactions and payment collection for CMA Fest. If you choose to purchase passes or tickets from any other unauthorized ticketing agent on the secondary market, you risk purchasing counterfeit or invalid passes or tickets that will not allow access to official CMA Fest areas or venues. The Box Office is only able to assist patrons who purchase from an authorized ticketing partner. CMA cannot and will not refund any third-party passes or tickets. If there is an error with your passes or tickets, you are responsible for contacting the third party. CMA will not contact third party vendors. |
| – Tickets are too expensive – Your ticket process is horrible | We’re sorry to hear that. We will work hard to make sure your feedback is used to improve future experiences. Ensuring our patrons have a positive experience is our number one priority! |
| – Are ticket exchanges available? | Ticketmaster is the only official and authorized ticketing partner of CMA Fest. Unfortunately, Ticketmaster is not able to transfer or forward tickets to another name. Any passes or tickets purchased through any other outlet are not guaranteed by CMA Fest, the Country Music Association or Ticketmaster. Ticketmaster LLC handles all transactions and payment collection for CMA Fest. |
| – How do I forward a ticket? – How to accept a forwarded ticket? | Ticketmaster and Lyte are the only official and authorized ticketing partners of CMA Fest. Unfortunately, Ticketmaster and Lyte are not able to transfer or forward tickets to another name. Any passes or tickets purchased through any other outlet are not guaranteed by CMA Fest, the Country Music Association or Ticketmaster. Ticketmaster LLC and Lyte INC handle all transactions and payment collection for CMA Fest. |
| – What time is the ticket office open until? | Box Office for CMA Fest Four-Night Passes & Nissan Stadium Single Night Tickets: The Box Office for CMA Fest Four-Night passes, and Nissan Stadium single night tickets is located at Nissan Stadium next to Gate 1. It is open Wednesday, June 7 from 10:00AM CT to 4:00PM CT and Thursday, June 8 through Sunday, June 11 10:00AM CT to 10:00PM CT.Box Office for Nighttime Concerts at Ascend Amphitheater Tickets: The Nighttime Concerts at Ascend Amphitheater Box Office is located at Ascend Amphitheater and is open on Friday, June 9, and Saturday, June 10 from 12:00 PM CT to 9:00 PM CT. |
| – What is the phone number for the ticket office? | To reach the CMA Fest Box Office, please email [email protected] or for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For questions about international orders, call: 615-565-4650. |
| – When do tickets go on sale? | Four-Night passes are on sale now! Visit the link below to purchase. |
| – Do I need to print my tickets? – I can’t print my tickets. | CMA Fest tickets are digital. To reach the CMA Fest Box Office to ask about your passes or tickets, email [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For questions about international orders, call: 615-565-4650. |
| – I want to sell something | It sounds like you’d be best served talking to a member of our team. Please email us at [email protected] and we’ll get back to you soon. Please allow up to 48 hours Monday through Friday for a response via email. |
| – Sell my tickets – When do I receive funds for tickets sold? | Ticketmaster is the ONLY official and authorized ticketing partner of CMA Fest. Any passes or tickets purchased through any other outlet are not guaranteed by CMA Fest, the Country Music Association, Ticketmaster. Ticketmaster LLC handles all transactions and payment collection for CMA Fest. If you choose to purchase passes or tickets from any other unauthorized ticketing agent on the secondary market, you risk purchasing counterfeit or invalid passes or tickets that will not allow access to official CMA Fest areas or venues. The Box Office is only able to assist patrons who purchase from an authorized ticketing partner. CMA cannot and will not refund any third-party passes or tickets. If there is an error with your passes or tickets, you are responsible for contacting the third party. CMA will not contact third party vendors. |
| – Need a refund | There are no refunds on CMA Fest passes or tickets. You can also check out our FAQs in the CMA Connect App or on our website for details about passes and tickets. For questions about passes or tickets not answered here in our FAQs, contact us via email at [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For International ticket inquiries call: 615-565-4650 For any other questions, call CMA Fest at 615-244-2840. Please be aware that Ticketmaster is the only official and authorized ticketing partner of CMA Fest. Any passes or tickets purchased through any other outlet are not guaranteed by CMA Fest, the Country Music Association or Ticketmaster. Ticketmaster LLC handles all transactions and payment collection for CMA Fest. If you choose to purchase passes or tickets from any other unauthorized ticketing agent on the secondary market, you risk purchasing counterfeit or invalid passes or tickets that will not allow access to official CMA Fest areas or venues. Box Offices are only able to assist patrons who purchase from Ticketmaster. Lost or stolen passes or tickets purchased through a third party will not be replaced by CMA. CMA cannot refund any third-party passes or tickets. |
| – How can I upgrade my tickets? – Are ticket upgrades available? | Unfortunately, we are not able to make changes once a pass or ticket is purchased. Check out all of the ticket options, including the Four-Night pass, by clicking below. |
| – Nissan Stadium Tickets – How do I buy a Four-Night pass? – How to I access my stadium pass? | For more information on the passes and tickets available and on sale, please click the button below. |
| – Can I get to the arena via train? – Can I get to the arena via subway? | Check back closer to CMA Fest 2024 for more information. |
| – Public Transportation | Check back closer to CMA Fest 2024 for more information. |
| – What channel will the event be shown on? | Check back closer to CMA Fest 2024 for more information. |
| – Where can I pick up an uber? – How can I get a lyft? | Check back closer to CMA Fest 2024 for more information. |
| – Are umbrellas allowed? | Check back closer to CMA Fest 2024 for more information. |
| – I would like to be a vendor – How can I be a vendor? | CMA Fest is accepting applications from food concessionaires located at the daytime activation areas. The application for CMA Fest 2024 will remain on the CMA Fest website until April 10. |
| – How many seats does the venue hold? | Nissan Stadium holds just over 50,000 Country Music fans for each night of CMA Fest! |
| – What is the phone number? – What is the address? | Have questions about tickets for 2024? Contact the CMA Fest Box Office: Email: [email protected] U.S. orders, call: 1-800-CMA-FEST (262-3378).For International ticket inquiries call: 615-565-4650 |
| – Map of the stadium | To view an interactive map of the entire CMA Fest footprint, click on the “Maps” tab in the navigation bar of the CMA Connect App. |
| – What is the weather in the area? | Check back closer to CMA Fest 2024 for more information. |
| – Greeting when Bot is initially launched – Built to set the tone of the conversation and provide examples of what the fan can ask for | Get ready for CMA Fest, June 6-9, 2024! Four-Night stadium passes are ON SALE NOW through Ticketmaster! Visit CMAfest.com/tickets for more details. We’ll see you in Nashville! Please tap an option or type a question below to get started. |
| – Do you have wheelchairs to rent? – Can I bring my wheelchair? | Should you require special assistance and/or services such as listening devices, wheelchairs, lifts or text telephones, please contact Music City Center at (615) 401-1400. For more info, please see the “ADA ACCESSIBILITY” section on the FAQ page by clicking below. |
| – What is the Wifi password? | Check back closer to CMA Fest 2024 for more information. |
| – When can I pick up my tickets that are held at will call? | Details about each box office are available below. Proper photo identification such as a driver’s license will be required in order to pick up passes or tickets at will call ‚Äì no exceptions. Box Office for CMA Fest Four-Night Passes & Nissan Stadium Single Night Tickets: The Box Office for CMA Fest Four-Night passes, and Nissan Stadium single night tickets is located at Nissan Stadium next to Gate 1. It is open Wednesday, June 7 from 10:00AM CT to 4:00PM CT and Thursday, June 8 through Sunday, June 11 10:00AM CT to 10:00PM CT. Box Office for Nighttime Concerts at Ascend Amphitheater Tickets: The Friday Night Concert at Ascend Amphitheater Box Office is located at Ascend Amphitheater and is open on Friday, June 9 from 12:00 PM CT to 9:00 PM CT. Box Office for Riverside Retreat: The Box Office at Riverside Retreat is located near the entrance and is open on Wednesday, June 7 from 4:00PM CT to 6:00PM CT and Thursday, June 8, through Sunday, June 11, from 8:00AM CT to 5:00PM CT. |
| – how can I leave tickets at will call? | CMA Fest tickets are digital. To reach the CMA Fest Box Office to ask about your passes or tickets, email [email protected]. Or, for questions about U.S. orders, call: 1-800-CMA-FEST (262-3378). For questions about international orders, call: 615-565-4650. |
| – Where is the ticket pickup? – Where is will call? | Details about each box office are available below. Proper photo identification such as a driver’s license will be required in order to pick up passes or tickets at will call. Box Office for CMA Fest Four-Night Passes & Nissan Stadium Single Night Tickets: The Box Office for CMA Fest Four-Night passes, and Nissan Stadium single night tickets is located at Nissan Stadium next to Gate 1. It is open Wednesday, June 7 from 10:00AM CT to 4:00PM CT and Thursday, June 8 through Sunday, June 11 10:00AM CT to 10:00PM CT. Box Office for Nighttime Concerts at Ascend Amphitheater Tickets: The Friday Night Concert at Ascend Amphitheater Box Office is located at Ascend Amphitheater and is open on Friday, June 9 from 12:00 PM CT to 9:00 PM CT. Box Office for Riverside Retreat: The Box Office at Riverside Retreat is located near the entrance and is open on Wednesday, June 7 from 4:00PM CT to 6:00PM CT and Thursday, June 8, through Sunday, June 11, from 8:00AM CT to 5:00PM CT. |
| – How can I apply to have an exhibit in Fan Fair X? | CMA Fest accepts applications from interested exhibitors for Fan Fair X. The industry application for CMA Fest 2024 will remain open on CMA Fest website until March 29th. |
| – Information Booths | Need help navigating the festival areas while in Nashville? Two Information Booths are available at CMA Fest at the following locations:
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| – How can I access my tickets? – How can I find my Ascend Amphitheater tickets? | CMA Fest will have mobile passes and tickets. In an effort to provide a more convenient and secure experience for all, mobile ticketing will allow for a much easier way to attend the events – with your tickets right on your mobile device! After purchase, Nighttime Concerts at Ascend Amphitheater mobile tickets can be accessed from your Ticketmaster account. |
| Fest playlist CMA playlist How can I listen to CMA Fest playlist? | Listen to hit songs from CMA Fest performers on the official festival playlist! https://lnk.to/CMAFest |
| Sustainability Is CMA Fest sustainable? Going green | CMA Fest is staying green! Here’s how we’re protecting Mother Earth: • Free water refill stations • Diverting waste out of landfills • Compostable food & beverage service ware • Donating unused crew catering to local community organizations • Partnering with RAIN to sell sustainable aluminum bottled spring water |
| How can I be a food concessionaire? Apply to be a food vendor | CMA Fest is accepting applications from food concessionaires located at the daytime activation areas. The application for CMA Fest 2024 will remain on the CMA Fest website until April 10. |
